In the year 2020, a pandemic hits the ground and the world gets house arrested. No one is allowed to get out of their houses, roam around the streets and walk on the road to fulfil their daily life requirements, not even allowed to go to hospital for regular checkups.

Social distancing became the necessity to be safe and alive, and this need of the hour changes the lifestyle and doorstep delivery is the identity of 21st century. The world has gone a thousand miles ahead in technological advancements.

We can also see a full-fledged impact of emerging technology in the 'Hospitality Industry.' This industry is valued at around USD 3953 billion in 2021 and is expected to reach about USD 6716.3 billion by 2028; roughly 10.24% development could be seen between 2022 and 2028. 

The reason behind this is the comfort and convenience the industry offers its users with unique technology.

Hospitality Industry- Travel Companion

You can define Hospitality in dozens of definitions. Still, a welcoming and warm atmosphere, convenient facilities, amenities such as showers, complimentary valet parking, and a flow moment to enjoy is enough for its introduction.

The most appropriate meaning is making someone feel at home and comfortable through entertainment and giving personal privilege to everyone. 

Hospitality industry includes many businesses that fall under this large umbrella:-

• •   Hotels to Resorts

• •   Restaurants to Catering

• •   Night clubs to Bars

• •   Spas to Wellness Centres

• •   Cruise liners to Bus Tours

• •   Events 

• •   Traveling

Any establishment that serves food or drink gives customers home comfort, and makes money out of it is a hospitality industry. Roughly speaking, Hospitality offers you a home away from home. With these big fours,

  1.  Food and beverage- The food and beverage category includes restaurants, bars, and              lounges.

  2.  Travel and tourism-Travel and tourism cover airlines and travel agencies.

  3.  Lodging- Lodging can be anything from hotels to AirBnBs

  4.  Recreation- Recreation usually includes golfing, fishing, and tennis activities. 

The hospitality industry aims to provide customers with an enjoyable experience. Whether that enjoyment comes from eating a good meal, relaxing in a luxurious spa, or getting a good night's rest away from home, ensuring each guest is cared for is paramount.

Mobile Application Development- Setting Milestones

Mobile Application Development is adding more stars to this industry as customers are experiencing more easement in services. From check-ins to check-outs, vacations to business trips, self-care to boardroom meetings, and much more, it is in your pocket through an App or push notifications. 

Do you know:-

1.  85% of international tourists use a mobile device during their travel.

2.  According to a survey in Asia, Europe, and North America, the primary use of mobile technology improves 24% of guest experience, whereas 5% saves time.

3.  74% of travelers would prefer using a hotel application for booking and other details.

4.   45% of travelers book their hotels and tours through mobile apps.

5.  70% of last-minute bookings are done using a mobile device.

6.  Hotel mobile applications help 70% of travelers in making booking decisions.

7.  88% of guests wish for a mobile application for a personalized experience.

8.  Hotels.com says that 42% of people worldwide have booked a hotel room via mobile.

9.  Hospitality.net says 51% of travelers expect to communicate via text messaging, and 31% wish to share via social messaging.

10.  Oracle stats say 77% of guests want to request room service and amenities using their mobile devices.

11.  Hotelogix facts say 83% of guests want their hotel service promotions delivered to their mobile devices.

Mobile Technology Trends

Mobile Application Development is evolving the hospitality industry, a lot of factors are involved in this revolution. Which works as the helping hands of hospitality and making it elegant for the visitors and the tourists. 

Not even the day at the hotel is full of leisure activities, but also if you think about checking out and departing for the airport. You don’t need to perform different activities at the same time. 

Just take your phone, check out with the help of The internet of things, book flights and cab to the airport, and all of these you can do from your hotel room.

You want to add more comfort in your hotel room, then artificial intelligence is there for your help. 

You are looking for better deals for travel, hotels are preparing best deals for you as per your requirements and preferences.

Let's discuss what factors are impacting and boosting the profitability of hoteliers and enhancing personalization.

1.  Artificial Intelligence

Artificial Intelligence has the potential to streamline operations, personalize guest interactions, and drive revenue growth. Hoteliers provide round-the-clock assistance to guests, addressing their queries, handling reservations, and suggesting personalised recommendations.

2.  Big Data

Big data assists hoteliers in revenue management strategy. Lakhs of guests are highly varied, ranging from business travelers to families. In addition to helping with the financial management of a hotel, big data can also help those in decision-making with the information available online.

Big data can help hotel owners and customer service teams spot significant trends in customer opinions learning about their strengths and weaknesses.

3.  Blockchain

Most of the customers in this industry use digital payment modes; blockchain in the hotel industry will be secure payments. 

Identification and security services are also a crucial part of this industry. Passengers must provide ID at various stages; blockchain allows for a shared digital database, with passengers providing a fingerprint to quickly and seamlessly verify, which reduces the waiting time. 

Blockchain technology can enhance the quality of loyalty programs by simplifying the process, making it easier for customers to access and redeem their points. 

4.  IoT

IoT solutions for hotels are providing increased comfort and well-being to the guests. It eliminates the queues for check-in and check-outs, Customised offers or food as per guest's cuisine choices, personalized room settings, Turns on the guest's favorite TV channels or music, etc.

5.  Augmented and Virtual Reality

AR in the hotel industry is the amount of information guests tend to ask for, both before and after arrival. Augmented reality technology can make a lot of this information readily available to customers at all times of the day, improving their entire experience.

6.  Voice Search and Voice Control

Voice-controlled intelligent hubs can be included in hotel rooms, allowing customers to easily adjust the room temperature and lighting levels or utilize entertainment devices, all through speech.

Smart hubs can be connected to company booking processes, enabling a customer to quickly reserve a table at the restaurant through a few simple voice commands or obtain an electronic key card to access the gym.

7.  Tech Lounges

Hotels are places for personal and professional trips. Nowadays, the lines are often blurred between the two categories. Technology lounges provide guests with an extra amenity to access WiFi, get work done, and get out of their rooms. Some of these lounges look more like business centers. Others have immersive golfing experiences, movie theaters, and more.

The Era of the Hospitality Industry

The history of the hospitality industry began in 15,000 BCE with the Lascaux caves in France, which were developed to accommodate members of other tribes. 

In classical antiquity, we learn about Greek and Roman spas famous for those seeking relaxation. In the early 700s, the first two hotels in history were registered in Japan, called Ryokans. 

These Ryokans were resting spots along the Silk Road. By the 1600s, more than 600 inns were recorded in England, and in the early 1800s, the first modern hotel was built in England. 

While the hospitality industry has yet to have one globally accepted start date, its history dates back thousands of years and spans across the globe. 

Although our modern-day version of Hospitality looks different from thousands of years ago, it still follows one central theme: To provide guests with services. And guests do more than make a pitstop at hospitality businesses. Many hospitality businesses are now seen as destinations themselves! 

Mobile Applications & Hospitality- The Conclusion

The Mobile Applications and Hospitality Industry is setting milestones together. Technology is developing new ways of comfort and enhancing the experience of customers. 

Hoteliers are making more profit, and travelers are feeling more comfortable. Making vacation memorable to a successful business trip, technology is becoming a helping hand in hotel management. 

Through AI-powered tools installed in the guest room to secure process payment with the help of blockchain technology, all ensure a smooth and hassle-free trip.

FAQs

Q1. What is the hospitality industry?

The hospitality industry includes many businesses under this large umbrella, such as Hotels to Resorts, Restaurants to Catering, nightclubs to Bars, Spas to Wellness Centres, Cruise liners to Bus Tours, Events, and Travelling.

Q2. How is technology enhancing Hospitality?

Mobile Application Development is adding more stars to this industry as customers are experiencing more easement in services. From check-ins to check-outs, vacations to business trips, self-care to boardroom meetings, and much more, it is in your pocket through an App or push notifications. 

Q3. What is Tech Lounge in the hospitality industry?

Hotels are places for personal and professional trips. Nowadays, the lines are often blurred between the two categories. Technology lounges provide guests with an extra amenity to access WiFi, get work done, and get out of their rooms. Some of these lounges look more like business centers. Others have immersive golfing experiences, movie theaters, and more.

Q4. Why is mobile application development the need of the hospitality industry?

Mobile application development is necessary because 85% of international tourists use mobile devices during travel.